doHugs store: Frequently Asked Questions
Shipping Information
Q: Do you offer free shipping? A: Yes, we provide free worldwide shipping on all orders.
Q: How long does shipping take? A: Shipping times vary by location. Typically, delivery takes 7-21 business days. You will receive a tracking number to monitor your order's progress.
Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day return policy from the delivery date. Items must be unused and in their original packaging. To initiate a return, contact our customer service team.
Q: How do I return an item? A: Contact our customer service with your order number and reason for return. We will provide instructions for returning your item.
Order Issues
Q: What should I do if I receive a damaged item? A: If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage. We will arrange for a replacement or refund.
Q: Can I change or cancel my order? A: Orders can be modified or canceled within 24 hours of placing them. Contact our customer service as soon as possible to make any changes.
Product Information
Q: How do I know what size to order? A: Each product page includes a detailed size chart. We recommend comparing these measurements to your own to ensure the best fit.
Q: Do you restock sold-out items? A: We frequently restock popular items. You can sign up for notifications on the product page to be alerted when an item is back in stock.
Payments and Security
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Is my payment information secure? A: Yes, we use SSL encryption to protect your payment information. Your data is always secure with us.
Contact Us
Q: How can I contact customer service? A: You can reach our customer service team via email at dohugs@dohugs.com or through the contact form on our website. We aim to respond within 24 hours.
Q: What are your customer service hours? A: Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST).